HealthTrans Access Discount Medical Program
When will I receive my card?
You should receive your permanent card and member kit within 10-14 days after signing up for the program. If you do not receive your card in that time period, please call us at 1-888-277-4216.
What should I do if I do not receive my card?
If your card does not arrive within 10-14 days, please call 1-888-277-4216 to ensure the mailing information we have for you is correct. If there is an issue, a new card will be mailed to you as quickly as possible.
When can I use my card?
You can start using your card immediately after receiving it in the mail.
What if I need to see a dentist or doctor before I receive my permanent card?
Please call our free concierge service at 1-888-277-4216 and we can help you find a provider, verify they’re accepting new patients, and give you the information you’ll need to visit and receive a discount from a network provider.
Can my membership be denied?
No, unlike conventional insurance, HealthTrans Access has no restrictions or exclusions, and a physical exam is not required.
Are there any restrictions on age or medical conditions?
No. Since HealthTrans Access is not an insurance program, there are no restrictions due to age or pre-existing medical conditions.
Does my membership automatically renew each year?
No, after one year, you must renew your membership for another year. You can do this easily by calling us at 1-888-277-4216.
Can the members of my household receive care with my discount card?
Yes, any member of your household can receive care with the same discount card. Household members just need to verify that they live at the same address; this includes parents, children, siblings, etc.
Do I have to sign up for the Kerr Club Prescription Savings Club to use the HealthTrans Access Discount Medical Program?
You must be a member of the Kerr Club Prescription Savings Club in order to receive the 10% discount on the monthly or annual cost, as well as savings on your prescriptions at Kerr Drug stores.
I’ve signed up, but I no longer want to be a member. Can I get a refund?
Yes, if you cancel within 30 days of receiving your member kit. Call us at 1-888-277-4216 to cancel or send written cancellation notice to:
8300 E. Maplewood Ave., Suite 100
Greenwood Village, CO 80111
If you paid by check or credit card, your account will be refunded. If you paid by money order, you will be sent a refund check by mail.
How can I find doctors, or make appointments?
When you need to see a doctor or dentist, please call our free concierge service at 1-888-277-4216, and we can help you find a provider that meets your needs. During this call, we will provide you with the information you need to contact the provider to make an appointment, as well as verify that the provider is accepting new patients. You can also search for providers by zip code and specialty in the Provider Search section of this website.
What if I’m traveling or moving and need to use one of the health services?
Your discount care is valid anywhere in the United States. Please call us at 1-888-277-4216, and we will help you find a provider in your area.
What happens if I lose my card?
Call 1-888-277-4216 to request a replacement card.
What if I have questions or need help?
Simply contact us at 1-888-277-4216, and we will be happy to answer any questions.